Shipping policy

Welcome to VERA FAYE!

Thank you for shopping with VERA FAYE. We're committed to making your shopping experience smooth and enjoyable, from placing your order to receiving your favorite pieces. Please review our Shipping Policy for details about order processing, shipping rates, and delivery information.

1. Order Processing

Once your order has been placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time: 1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed outside business hours will be processed on the next available business day.

  • Processing may take slightly longer during holidays, promotional events, or peak shopping periods.

  • Each order is carefully checked before dispatch to help ensure accuracy and product quality.

2. Shipping Methods & Rates

VERA FAYE offers the following shipping options:

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00–$54.99 $10.00
Free Shipping $55.00+ FREE
Expedited Shipping $0.00–$99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Available shipping methods and applicable fees will be displayed at checkout. Shipping costs are calculated according to your order total and eligibility.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Tracking updates may take 24–48 hours to appear after the shipping carrier scans your package.

You can also track your shipment through:

https://www.17track.net

If your tracking information has not updated for an extended period, please contact our Customer Support Team for assistance.

4. Shipping Information

To help ensure successful delivery, please review your shipping details carefully before completing your order.

  • Please provide a complete and accurate shipping address.

  • Address changes may not be possible once your order has entered processing.

  • Orders containing multiple items may arrive in separate packages depending on inventory availability.

  • Shipping carriers are selected according to the destination and available delivery services.

  • We currently do not deliver to APO, FPO, or DPO military addresses.

VERA FAYE cannot guarantee successful delivery when incorrect or incomplete shipping information is provided at checkout.

5. Shipping Delays

We do our best to prepare and ship orders promptly. However, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier transportation disruptions

  • Customs inspections

  • Public holidays

  • Seasonal or promotional order volumes

  • Incorrect shipping information

  • Unexpected logistics delays

We appreciate your patience and understanding if your package experiences an unexpected delay.

6. Lost or Damaged Packages

If your package appears to be lost, is significantly delayed, or arrives damaged, please contact our Customer Support Team as soon as possible.

To help us review your case, please provide the following information when applicable:

  • Your order number

  • Photos of the shipping package

  • Photos of the shipping label

  • Photos of the damaged or incorrect item

Our team will review the details and work with the shipping carrier when necessary to help resolve the issue.

7. Customs & Import Charges

International orders, where available, may be subject to customs duties, taxes, VAT, or other import charges imposed by the destination country.

These charges are determined by local authorities and are the customer's responsibility unless otherwise stated at checkout.

8. Business Address

The address listed below is provided for business correspondence only and is not a return address or return warehouse.

Please contact our Customer Support Team before sending any merchandise back. If your return is approved, we will provide the appropriate return instructions and return address.

9. Contact Us

VERA FAYE

📧 Email: vip@verafaye.com

Business Address

4262 Jefferson St #8315
Kansas City, MO 64111
United States

Business Correspondence Only – Not a Return Address

If you have any questions about shipping, delivery, or your order, please contact us at vip@verafaye.com. Our Customer Support Team typically responds within 24–48 business hours.

Thank you for choosing VERA FAYE. We appreciate your support and look forward to making your shopping experience a pleasant one!