Refund policy

At VERA FAYE, customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase doesn't meet your expectations, please review our Return & Refund Policy below to understand the return process and applicable conditions.

🌷 Return Window

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Be returned in their original condition.

  • Have all original tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of use.

  • Include the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for return.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Final Sale items

  • Gift Cards

  • Bodysuits

  • Underwear and lingerie

  • Swimwear with the hygiene liner removed

  • Earrings

  • Personalized or custom-made products

  • Beauty accessories

  • Items damaged through misuse or improper care

These exclusions do not apply where a return or refund is required by applicable law.

💌 How to Request a Return

Please contact our Customer Support Team before sending any item back.

Customer Support Email

vip@verafaye.com

To help us process your request efficiently, please include:

  • Your order number

  • Your full name

  • Your email address

  • The item(s) you wish to return

  • The reason for your return

  • Clear photos, if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send items to our business correspondence address without prior instructions.

📦 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an issue attributable to us, such as:

  • An incorrect item shipped by us

  • An item that arrived damaged

  • A confirmed manufacturing defect

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

For your protection, we recommend using a shipping service that provides tracking information and keeping your return shipment receipt until the process is complete.

🩷 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide the following information where applicable:

  • Your order number

  • Photos of the item

  • Photos of the shipping package

  • Photos of the shipping label

Our Customer Support Team will review your request and work with you to determine an appropriate solution, such as a replacement or refund, depending on the circumstances.

Please contact us before returning the item so we can provide the correct instructions.

💳 Refund Process

After your returned package has been received and inspected, we will notify you by email regarding the outcome of your return request.

If your return is approved, your refund will generally be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to our Customer Support Team for assistance.

🛍️ Order Cancellation

If you need to cancel an order, please contact our Customer Support Team as soon as possible.

Cancellation requests may be accommodated before an order enters processing. Once an order is being prepared for shipment or has already been shipped, cancellation may no longer be possible.

If an order is canceled after payment has been collected, any applicable refund will be processed to the original payment method.

📋 Additional Information

Please keep the following points in mind:

  • Returns must be reviewed by our Customer Support Team before items are sent back.

  • Unauthorized returns may be refused or delayed.

  • Items showing signs of wear, washing, alteration, or damage after delivery may not qualify for a return.

  • Please package returned items securely to help prevent damage during transit.

  • VERA FAYE reserves the right to review return requests in accordance with this policy and applicable law.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

📍 Return Address

The address listed on our website is provided for business correspondence only and is not a return address or return warehouse.

Please contact our Customer Support Team before returning any merchandise. If your return is approved, we will provide the correct return address and instructions.

📧 Contact Us

If you have any questions about returns, refunds, or order cancellations, please contact us using the information below.

VERA FAYE

Email: vip@verafaye.com

Business Address

4262 Jefferson St #8315
Kansas City, MO 64111
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds within 24–48 business hours.

Thank you for shopping with VERA FAYE. We appreciate your trust and will do our best to make your shopping experience smooth and enjoyable.