Contact Us

Welcome to VERA FAYE!

We're so glad you're here. Your shopping experience means a lot to us, and we're always happy to help make things easier. Whether you're exploring our latest styles or have a question about an order, we're here to offer the support you need.

💌 Send Us a Message

For any questions or concerns, please reach out to our Customer Care Team.

Email: vip@verafaye.com

We typically respond within 24–48 business hours, Monday through Friday. If you're contacting us about an existing order, please include your order number so we can assist you more efficiently.

🛍️ We're Here to Help

Need a little assistance? Our team can help with:

  • Order Updates & Tracking

  • Shipping and Delivery Questions

  • Return & Refund Information

  • Product Details and Availability

  • Size and Fit Guidance

  • Payment and Checkout Support

  • General Store Inquiries

We're committed to making your experience with VERA FAYE as smooth and enjoyable as possible.

📍 Our Business Information

VERA FAYE

4262 Jefferson St #8315
Kansas City, MO 64111
United States

Business Correspondence Only – Not a Return Address

Please note that this address is intended for business correspondence only and is not our return warehouse. If you need to return an item, please contact our team first to receive the correct return instructions and authorized return address.

🕒 When We're Available

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday
Closed

If you contact us outside our regular business hours, we'll get back to you on the next available business day.

📝 Helping Us Help You

When sending us a message, please include your full name, email address, order number (if applicable), and a brief explanation of your question.

For damaged, defective, or incorrect items, please attach clear photos of the product and its packaging. This helps us understand the issue and work toward a suitable solution.

🌷 A Little Thank You

Thank you for being part of VERA FAYE. We appreciate every customer who chooses to shop with us, and we're dedicated to providing thoughtful service alongside styles that help you express yourself with confidence.

We're always happy to hear from you and look forward to assisting you!