Contact information

Thank you for visiting VERA FAYE!

We're delighted to be part of your style journey. At VERA FAYE, we believe shopping should feel easy, inspiring, and enjoyable. Whether you have a question about our collections or need help with an order, our Customer Care Team is happy to assist you.

💌 Get in Touch

Customer Support Email

vip@veralnthesky.com

For questions or assistance, please email our team. We typically respond within 24–48 business hours, Monday through Friday.

If your message concerns an existing order, please include your order number to help us locate your information more quickly.

🛍️ How We Can Help

Our Customer Care Team can assist you with:

  • Order Status & Tracking

  • Shipping & Delivery Information

  • Returns & Refunds

  • Product Details & Availability

  • Size and Fit Questions

  • Payment Issues

  • Website Assistance

  • General Inquiries

We're committed to providing clear information and helpful support throughout your shopping experience.

📍 Business Information

VERA FAYE

4262 Jefferson St #8315
Kansas City, MO 64111
United States

Business Correspondence Only – Not a Return Address

Please note that this address is provided for business correspondence only and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team before sending your package. We will provide the appropriate return instructions and return address after reviewing your request.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday
Closed

Messages received outside our regular business hours will be answered on the next available business day.

📝 Before Contacting Us

To help us assist you efficiently, please include the following details when contacting us:

  • Your full name

  • Your email address

  • Your order number, if applicable

  • A clear description of your question or concern

If you received a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label so our team can review the issue.

🌸 Thank You

Thank you for choosing VERA FAYE!

We truly appreciate your trust and support. Our goal is to offer thoughtfully selected styles and friendly customer service that make every visit to our store a pleasant experience.

We look forward to helping you whenever you need us.